Managing Employee Performance
Our performance management solutions provide managers with the processes, skills and tools needed to drive higher performance levels by aligning the performance bank goals with key employee performance standards. We help you create incentive programs for more effective results, provide accountability measurements, and teach managers to identify and correct poor performance.
Performance management workshops are custom designed to your bank’s requirements, available in a variety of formats and investment ranges, and implemented onsite.
Incentive Programs
When you reward performance by linking each employee’s results to the bank’s long-term goals, employees recognize the direct benefit, making behavior changes and higher performance levels more attainable. Graytrout’s incentive programs include increasing cross sells, referrals, loan performance, and customer relationship management. They provide effective methods of identifying and rewarding the behaviors you want to see.
Establishing Performance Standards and Appraisals
The best performance measurements (behaviors and results) are in alignment with your bank’s asset growth and profit goals. To do this management must identify and implement accountability measurements, set performance standards, and then reward or take corrective measures. During this workshop managers learn the concepts, processes, skills and tools needed to establish performance standards and conduct appraisals with each employee.
Officer Call / Cross Sell Coaching
Once sales training is complete, ongoing performance management includes periodic evaluation to reinforce good behaviors and correct bad ones. In this workshop, bank managers learn coaching skills and receive tools needed to observe customer/employee contacts and provide constructive feedback. This workshop is an essential follow up to the Cross Selling and Officer Call workshops.
|
